Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of the Kneshag Technologies website and your purchase of any products through it. By browsing this website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this website.

2. Who We Are

Kneshag Technologies is an online retailer that sells security cameras, DVR/NVR units, and related accessories manufactured by various third-party brands. We are not the manufacturer of these products; we act as a seller/distributor of genuine products sourced from authorized suppliers.

3. Eligibility & Accounts

• You must be at least 18 years old, or purchasing under the supervision of a parent/guardian, to place an order on this website.
• You are responsible for maintaining the confidentiality of your account login details and for all activity under your account.
• You agree to provide accurate, current, and complete information when creating an account or placing an order.

4. Products, Pricing & Availability

• Product images are for illustration purposes; actual product packaging or minor design details may vary by brand or batch.
• We make every effort to display accurate pricing and stock availability, but errors may occasionally occur. If a pricing or listing error is discovered after an order is placed, we will contact you before processing the order further.
• Prices are listed in Indian Rupees (₹) and are subject to change without prior notice.
• We reserve the right to limit quantities, refuse, or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.

5. Orders & Payment

Placing an order constitutes an offer to purchase a product. An order is confirmed only once payment has been successfully processed. We accept payments through the methods listed at checkout. All payments are processed through secure third-party payment gateways; we do not store your full card details on our servers.

6. Shipping & Delivery

We ship pan-India, with orders dispatched from our warehouse and delivered through our courier partners. Delivery timelines shown at checkout are estimates and may vary due to courier delays, weather, or other circumstances beyond our control. Please inspect your parcel carefully upon delivery — see our Return Policy for the unboxing video requirement in case of damage, defects, or incorrect items.

7. Returns, Refunds & Warranty

• Returns, replacements, and refunds are governed by our Return Policy, including the mandatory unboxing video requirement.
• Since we sell products manufactured by third-party brands, product warranty (beyond delivery/transit issues) is provided and honored by the respective brand/manufacturer as per their warranty terms, and not by Kneshag Technologies directly.
• We will assist you in coordinating with the manufacturer's service/support wherever possible.

8. Acceptable Use

You agree not to:

• Use this website for any unlawful purpose or in violation of any applicable law.
• Attempt to gain unauthorized access to any part of the website, other user accounts, or our systems.
• Upload or transmit viruses, malicious code, or any content that is harmful, abusive, or infringing.
• Use automated tools (bots, scrapers) to extract data from the website without our written permission.

9. Intellectual Property

All content on this website — including the Kneshag Technologies name, logo, layout, graphics, and text — is our property or used with permission, and is protected by applicable intellectual property laws. Product names, logos, and trademarks belong to their respective brand owners and are used only to identify and describe the products we sell.

10. Limitation of Liability

To the maximum extent permitted by law, Kneshag Technologies shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or the products purchased through it, including but not limited to installation issues, third-party service disruptions, or misuse of the product after delivery.

11. Third-Party Links

Our website may contain links to third-party websites or services (such as payment gateways or courier tracking) that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party websites.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page with a revised "Last updated" date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of India, and any disputes arising from these Terms or your use of this website shall be subject to the exclusive jurisdiction of the competent courts.

15. Contact Us

If you have any questions about these Terms & Conditions, please reach out to us: